Remedy Blog

For most credit unions or community banks, strategic planning is a once-a-year process. This boardroom meeting would typically include a few staff members (CEO, CFO and COO) and full board of directors with a third-party consultant moderator presenting a lot of financial figures and talking about growth in 1, 3 and 5 years increments. Recently, I facilitated a strategic planning session for a credit union board of directors. In this blog, I will share my lessons learned and some quick ways to level up and grow the business.

In a previous life working at one of the largest core vendors, I had the opportunity to evaluate the decisions of over 100 credit union clients’ who migrated their core software from being hosted in-house (I/H) to being hosted in an outsourced (O/S) environment at their vendor.

Every bank CFO I have ever met would like to pay as little as possible for the most value. Each executive would like to pay their vendors, employees, landlord, the janitor, and even consultants as little as possible if they thought they were getting a good deal. Most of them are proud of their ability to reduce expenses.

Tis the season for giving. Prior to the holidays in November, the Remedy Team reached out to the banks or credit unions that we partnered with in 2020 to select a local non-profit organization to receive funds from the Remedy Give Back program. Remedy received a long list of local…

Whether you are looking to hire your next CEO, EVP of Commercial Lending, or your next Residential Loan Officer, separating high performing salespeople from mediocre performers can make all of the difference. Let’s walk through a scenario: You have an opening for a commercial loan officer. You have posted the position on a couple recruiting…

As your Core contract approaches its expiration date, there are many things to consider in the negotiation with the provider. However, did you ever think the time of the year could impact the negotiation? We are approaching end of calendar year and fiscal year for most. Wrapping up the end…

During a recent interview with a contact at the FDIC, I asked some rather pointed questions about commercial loan portfolios and the stress that COVID-19 and other social disruptions around the country may be putting on borrowers. The conversations drifted to a hypothetical client whose entire commercial portfolio was strictly…

COVID has flipped everything on it’s head, not the least of which is Customer Service. Not the kind of customer service where you used to be able to walk up to a Teller window, but the new customer service where you have to call in to a help desk to…